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We are happy to answer you, but please check our FAQ first, and you might get your answer straight away.
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I can't hear any sound from the app.
The 3 most common reasons for not hearing sounds from the app are:
- Silent Mode or low volume: On iPhone, switch to Ring mode using the side button on the left. On iPad, use the Control Center.
- Do Not Disturb (DND) is on: If DND is active, you will see a little moon icon in the top right bar of your phone.
- Notifications and Sounds not allowed: Go to Settings > Notifications, choose the Poikilingo app and enable sounds.
Does your app collect, share and sell my family's data?
Yes and NO! Yes, we store some data, including data from your children, as detailed in our Privacy Policy and Terms of Service. We share data that we are obligated to in order to provide our services, with trustworthy companies such as Google, Amazon Web Services, Unity, etc.
However, we do NOT and will NEVER sell data from your family. Most of your children's data that we store is related to their general use of the app and their performance. ALL DATA is encrypted and pseudonymized.
Keep in mind that Poikilingo was created by moms, so we understand your concerns about your children's data!
I have an error in the app. What do I do?
Mistakes happen! It is not always easy to keep all functionalities working 100% across all versions of iOS and Android and all models of phones and tablets. We apologize for that.
We would love if you could help us fix those errors! Please reach us at support@poikilingo.com. If possible, share screenshots or videos, as that can usually help us to fix errors faster. You can upload screenshots or videos here: https://drive.google.com/drive/folders/1yT6sfJnrPDyyJQe9l3nasQtnosZPD3Mt?usp=share_link. Do NOT upload screenshots or videos that contain any sensitive data, such as your account details.
Does your app work on tablets?
Yes! Our app is compatible with both mobiles and tablets. We actually recommend children use a tablet for an improved experience.